Return and Refund Policy

Last Updated: [Date]

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions for returns, refunds, exchanges, and cancellations.

1. Return Eligibility

We accept returns within 30 calendar days from the date of delivery. To be eligible for a return, the following conditions must be met:

• Condition: The item must be unused, unworn, unwashed, and in the exact condition that you received it.

• Packaging: The item must be in its original packaging, complete with all intact labels, tags, manuals, and accessories.

• Proof of Purchase: A valid receipt, order confirmation, or invoice must accompany the return.

2. Non-Returnable Items

Certain categories of items cannot be returned or refunded unless they arrive damaged or defective:

• Customized Goods: Custom-made, personalized, or print-on-demand items.

• Perishable Goods: Food, flowers, plants, or other perishable goods.

• Personal Care & Hygiene Products: Intimate apparel, swimwear, cosmetics, skincare, and opened health products.

• Digital Products: Downloadable software, e-books, online courses, or gift cards.

• Final Sale: Items marked as "Final Sale," "Clearance," or "As-Is."

3. Shipping Costs

• Standard Returns: Return shipping costs for change of mind, incorrect size selection, or personal preference are the responsibility of the customer. Original shipping fees are non-refundable.

• Defective or Incorrect Items: If an item arrives damaged, defective, or incorrect due to our error, we will cover the cost of return shipping.

• Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of un-tracked packages.

4. Refunds

Once your return is received and inspected, we will send an automated notification regarding the status of your refund.

• Method: Approved refunds will be processed automatically to the original method of payment.

• Processing Time: Refunds typically take between 5 to 10 business days to appear on your bank or credit card statement after processing.

• Late Refunds: If your refund is approved but has not appeared after 10 business days, please check with your financial institution or card issuer, as processing times may vary.

5. Exchanges

We replace items if they are defective, damaged upon arrival, or if the incorrect item was sent. If an exchange for a different size or color is needed, the original item must be returned following the standard return process and a replacement will be dispatched upon receipt and inspection.

6. Damaged or Defective Goods

Please inspect your package upon receipt. If an item arrives damaged or defective, please submit a claim through your account order history within 48 hours of delivery, attaching clear photographs of the defect and the original packaging.

7. Order Cancellations

Orders may be cancelled within 1 hour of placement if processing has not yet begun. Once an order has entered fulfillment or has been shipped, it cannot be cancelled and must be processed as a standard return upon receipt.