Shipping policy

Thank you for visiting and shopping with us. The following terms and conditions constitute our Shipping Policy.

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • High Volume Period: During promotional sales, holidays, or peak periods, processing times may be extended slightly.

  • Order Cut-Off: Orders placed after 2:00 PM (EST) will begin processing on the following business day.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and selected shipping method.

Shipping Option Estimated Delivery Time Cost
Standard Shipping 5 – 8 Business Days Calculated at Checkout
Expedited Shipping 2 – 3 Business Days Calculated at Checkout
Overnight Shipping 1 – 2 Business Days Calculated at Checkout

  • Free Shipping: Orders over a specified dollar threshold qualify for free standard shipping, automatically applied at checkout.

3. Order Tracking

Once your order has shipped, you will receive an automated shipping confirmation containing a tracking number.

  • Please allow 24 to 48 hours for the tracking information to become active and update on the carrier's portal.

  • You can track your shipment through the link provided in your shipping confirmation email or via your account order history.

4. International Shipping

We offer international shipping to select destinations.

  • Delivery Times: International shipments typically take 7 to 20 business days, depending on the destination and local postal routing.

  • Customs, Duties & Taxes: All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, VAT, and customs fees). We are not responsible for delays caused by local customs inspections or processing times.

5. Shipping Address & Address Changes

  • Accuracy: Please double-check your shipping address prior to completing checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the buyer.

  • Address Modifications: Address changes can only be requested within 1 hour of order placement. Once an order has entered processing or fulfillment, the address cannot be altered.

6. Lost, Damaged, or Missing Packages

  • Damaged Items: If your order arrives damaged, please retain all original packaging materials and damaged goods. File a claim via your account order portal within 48 hours of delivery with photos of the damaged item and packaging.

  • Stolen or Missing Packages: If your tracking information states that your package was delivered but you have not received it:

    1. Check around your property, building entry points, or with neighbors.

    2. Verify the shipping address listed on your order confirmation.

    3. Wait 24 hours, as some carriers mark packages as delivered prematurely.

    4. Contact the shipping carrier directly to open a package trace.

7. P.O. Boxes & APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO/DPO addresses using Standard Shipping options. Expedited and Express shipping options are generally unavailable for Military or P.O. Box destinations.